At STAKD, your satisfaction means everything to us. We work hard to ensure that every product meets your expectations. However, if something isn’t quite right, we’re happy to make it right.

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1. Product Returns

1.1. Returns are accepted within 30 days of receiving your order.

1.2. To be eligible, items must be unused, unworn, and in their original packaging and condition. We’re unable to accept returns for products that show wear, damage, or alterations.

1.3. To start your return, please reach out to our support team at support@stakd.com with your order number and reason for the return. We’ll walk you through the process step by step.

1.4. Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect.

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2. Refund Process

2.1. Once we receive and inspect your returned item, we’ll notify you and process your refund if it meets our return criteria.

2.2. Refunds are issued to the original payment method used at checkout.

2.3. Please allow up to 5 business days for the refund to appear, depending on your payment provider.

2.4. If your refund hasn’t appeared after that time, please contact support@stakd.com for assistance.

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3. Exchanges

3.1. At this time, we don’t offer direct exchanges. To exchange an item, please complete the return process and place a new order for the replacement item.

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4. Damaged or Defective Items

4.1. If your order arrives damaged or defective, please contact us within 1 day of delivery at support@stakd.com.

4.2. We may request photos or additional details to help us resolve the issue quickly.

4.3. Based on the situation, we’ll provide a replacement, refund, or store credit for the affected item. 

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5. Non-Returnable Items 

The following items cannot be returned:

• Products that have been worn, washed, or altered

• Items missing original packaging or tags 

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6. Return Address

Please contact our support team before sending your return to receive the correct shipping address and further instructions.

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7. Contact Us

If you have any questions or concerns about our Refund & Returns Policy, we’re always happy to help.

📧 Email: support@stakd.com